Why my device fails to backup? How to troubleshoot backup failure
B ackup and restore feature helps users copy and paste all configuration within same devices easily. 📝Applicable models: ✅ Z8  ✅ Zalpha   ✅ Z+Neo W hen the backup procedure is failed to complete while using backup and restore feature , 💡 Please try a few things below to troubleshoot. * Restart the device…
Smart Youtube tv app is an alternative when Youtube app doesn't work
You can use "Smart Youtube TV" on Formuler devices to watch Youtube in case normal one doesn't work. 📝Applicable models: ✅ Znano Please follow the steps below to install and run the " Smart Youtube TV " app. * Press the ' + ' symbol to access the mini market * Install " Crosswalk Service " * Install "Smart …
Software update is not working / Troubleshoot network(-1) issue
Network(-1) Error is shown when the device fails to communicate with software update server. 📝Applicable models: ✅ All models The reason could be a connection block between the device and update server by your ISP(Internet Service Provider). 💡 Please try a couple of things below to see if it helps. * Verify …
Troubleshoot Network-related Issue - Black Screen
T he Black Screen  symptom can be caused by various external issues. Check the following items to troubleshoot your Black Screen  issue. 📝Applicable models: ✅ All models 🚨Please follow the steps below and include the result  when you create or reply to a help desk ticket. 💡 1. Basic Checks * A. Softwa…
How to use Netflix, Why it is not working well
M ost of Formuler devices support 4K UHD resolution, However when it comes to Netflix, it's a different story. 📝Applicable models: ✅ Zx   ✅ Zx5G  ✅ Z7+   ✅ Z7+5G ✅ Zalpha ✅ Z8  ✅ Z+Neo ✅ CC U nfortunately, at this moment Netflix FHD, UHD is not supported  due to many external factors. The most importan…
Default pin code (0000) and parental pin
There is default pin (0000) set from factory and it can be changed by user from setting menu. Also, If your device is pre-configured before buying it, system pin or Mytvonline pin code can be set already by the provider. Please check information below and try some solutions. 📝Applicable models: ✅ All models 💡 Sy…
Troubleshoot Remote Control not working
Signs that your remote is working correctly : * Remote : STB button on the remote or a light at the head of remote will blink/flash when you press a button. * Receiver : The green/white LED on the front of your device will blink/flash when you press a button. 📝Applicable models: ✅ All models 💡 Please follow the …
How to resolve error code 7, 403?
If you encounter Error code 7, 403, Try the troubleshooting steps below. 📝Applicable models: ✅ All models The reason why you see " Error Code 7 " is because of a connection failure between your device and service. Read through the steps below to troubleshoot your issue. 💡 If the error occurred the very …
Which Remote App can I use instead of original formuler remote?
You can use your mobile phone as a remote control alternatively when required. Please find one of following options. 💬 Note * Make sure that your mobile phone (with remote app installed) and Formuler device are connected to the SAME INTERNET NETWORK. * You can find formuler device name from (Settings > Sys…
