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Showing articles from working tag

Why my device fails to backup? How to troubleshoot backup failure

* * * [**B**ackup and restore feature][1] helps users copy and paste all configuration within same devices easily. 📝Applicable models: ✅ Z8 ✅ Zalpha ✅ Z+Neo * * * **W**hen the backup procedure is failed to complete while using [backup and restore feature][1], **💡 Please try a few things below to troubleshoot.** …

Smart Youtube tv app is an alternative when Youtube app doesn't work

* * * You can use "Smart Youtube TV" on Formuler devices to watch Youtube in case normal one doesn't work. 📝Applicable models: ✅ Znano Please follow the steps below to install and run the "Smart Youtube TV" app. 1. Press the '**+**' symbol to access the mini market 2. Install "Crosswalk Service" 3. Install "…

Software update is not working / Troubleshoot network(-1) issue

* * * **Network(-1) **Error is shown when the device fails to communicate with software update server. 📝Applicable models: ✅ All models * * * The reason could be a connection block between the device and update server by your ISP(Internet Service Provider). ## 💡 **Please try a couple of things below to see if it …

Troubleshoot Network-related Issue - Black Screen

* * * **T**he **Black Screen** symptom can be caused by various external issues. Check the following items to troubleshoot your **Black Screen** issue. 📝Applicable models: ✅ All models * * * 🚨Please follow the steps below and include the result when you create or reply to a help desk ticket. ## 💡 **1. Basic Che…

How to use Netflix, Why it is not working well

* * * **M**ost of Formuler devices support **4K UHD** resolution, However when it comes to Netflix, it's a different story. 📝Applicable models: ✅ Zx ✅ Zx5G ✅ Z7+ ✅ Z7+5G ✅ Zalpha ✅ Z8 ✅ Z+Neo ✅ CC * * * **U**nfortunately, at this moment Netflix FHD, UHD is not supported due to many external factors. The most impo…

Default pin code (0000) and parental pin

* * * There is default pin (0000) set from factory and it can be changed by user from setting menu. Also, If your device is pre-configured before buying it, system pin or Mytvonline pin code can be set already by the provider. Please check information below and try some solutions. 📝Applicable models: ✅ All models *…

Troubleshoot Remote Control not working

* * * **Signs **that your remote is working correctly**:** * Remote : STB button on the remote or a light at the head of remote will blink/flash when you press a button. * Receiver : The green/white LED on the front of your device will blink/flash when you press a button. * * * 📝Applicable models: ✅ All models…

How to resolve error code 7, 403?

* * * If you encounter Error code 7, 403, Try the troubleshooting steps below. 📝Applicable models: ✅ All models * * * The reason why you see "**Error Code 7**" is because of a connection failure between your device and service. Read through the steps below to troubleshoot your issue. ## 💡 **If the error occurre…

Which Remote App can I use instead of original formuler remote?

* * * You can use your mobile phone as a remote control alternatively when required. Please find one of following options. 💬 **Note** * Make sure that **your mobile phone**(with remote app installed) and **Formuler device **are connected to the SAME INTERNET NETWORK. * You can find formuler device name from (S…

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