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Why my device fails to backup? How to troubleshoot backup failure

* * * [**B**ackup and restore feature][1] helps users copy and paste all configuration within same devices easily. 📝Applicable models: ✅ Z8 ✅ Zalpha ✅ Z+Neo * * * **W**hen the backup procedure is failed to complete while using [backup and restore feature][1], **💡 Please try a few things below to troubleshoot.** …

Remote D-pad/Direction button is not working with certain apps. Alternative solutions?

* * * The most compatible apps with Formuler devices are located in **Home Market** for users to download and enjoy. > Home Market : Go to Home > Market We cannot guarantee 100% compatibility with 3rd party apps. 📝Applicable models: ✅ All models * * * In case the D-Pad(Directional Pad) / Direction button on remo…

Smart Youtube tv app is an alternative when Youtube app doesn't work

* * * You can use "Smart Youtube TV" on Formuler devices to watch Youtube in case normal one doesn't work. 📝Applicable models: ✅ Znano Please follow the steps below to install and run the "Smart Youtube TV" app. 1. Press the '**+**' symbol to access the mini market 2. Install "Crosswalk Service" 3. Install "…

installation of 3rd party apps on Z nano

* * * **Z** **nano** is the most compact model among our devices, which is designed mainly for Mytvonline. 📝Applicable models: ✅ Znano * * * **H**owever, still there are some necessary apps available in mini home market. Except for those, _other 3rd party apps can't be installed;_ * For the best performance of…

Software update is not working / Troubleshoot network(-1) issue

* * * **Network(-1) **Error is shown when the device fails to communicate with software update server. 📝Applicable models: ✅ All models * * * The reason could be a connection block between the device and update server by your ISP(Internet Service Provider). ## 💡 **Please try a couple of things below to see if it …

How to unlock a channel I locked ? (+Pin Code)

* * * **Y**ou can lock/unlock channels by pressing the **yellow button** on the remote on any channel you want. 📝Applicable models: ✅ All models * * * **D**efault pin from the factory is '**0000**', However content-related pin in Mytvonline can be also managed by your service provider. ⚡ **IF** you want to unlo…

Troubleshoot Network-related Issue - Black Screen

* * * **T**he **Black Screen** symptom can be caused by various external issues. Check the following items to troubleshoot your **Black Screen** issue. 📝Applicable models: ✅ All models * * * 🚨Please follow the steps below and include the result when you create or reply to a help desk ticket. ## 💡 **1. Basic Che…

Troubleshoot "No Signal" , "Invalid Signal" , "No Image" , "HDCP 2.2 error" on TV

* * * **C**heck the steps below to resolve "**No Signal**" "**Invalid Signal**" **"No Image"** "**Resolution not Supported**" **"HDCP2.2 error"** displayed on your TV. 📝Applicable models: ✅ All models * * * > ## **💡 Basic Checks** > > * Try to use another HDMI cable, and use other HDMI port on TV > * Bypa…

How to use Netflix, Why it is not working well

* * * **M**ost of Formuler devices support **4K UHD** resolution, However when it comes to Netflix, it's a different story. 📝Applicable models: ✅ Zx ✅ Zx5G ✅ Z7+ ✅ Z7+5G ✅ Zalpha ✅ Z8 ✅ Z+Neo ✅ CC * * * **U**nfortunately, at this moment Netflix FHD, UHD is not supported due to many external factors. The most impo…

Default pin code (0000) and parental pin

* * * There is default pin (0000) set from factory and it can be changed by user from setting menu. Also, If your device is pre-configured before buying it, system pin or Mytvonline pin code can be set already by the provider. Please check information below and try some solutions. 📝Applicable models: ✅ All models *…

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