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Troubleshoot Remote Control not working


Signs that your remote is working correctly:

  • Remote : STB button on the remote or a light at the head of remote will blink/flash when you press a button.
  • Receiver : The green/white LED on the front of your device will blink/flash when you press a button.

📝Applicable models: ✅ All models

💡 Please follow the steps below in order to troubleshoot.

  1. Replace the batteries in the remote with new batteries
  2. Point the remote directly at the front of the device
  3. Use the remote closer to the device
  4. REMOVE the IR extender from the back of the device and try the remote again
  5. Try to use IR extender which comes along with the box to improve remote's range.
    • Please make sure that IR extender is plugged in all the way.
  6. Clear the area around your device, since electronic devices might possibly hijack IR signal
  7. Remove any USB accessories connected to your device

💬 Quick guide for GTV-BT1, GTV-IR1


💬 IF you completed all the steps and the issue is not resolved, the remote may need to be replaced.

  • For warranty instructions, please contact the vendor where you bought the device from.
  • Alternatively, while you can't use your remote, use remote apps available.

IF this doesn't answer your doubts or you want to search more information,

Please take a look at threads in our forum FORMULER FORUM Or click TAGS on the right side of this page.


  • 103
  • 07-May-2021
  • 14533 Views