How to Report a problem and Send logs
W hen logs are requested by Formuler Support staff through a Help Desk ticket you created, Please follow the steps below to "Report a problem" from your device (*Model dependent) 📝Applicable models : ✅GTV 💡 HOW TO * Unplug your power cable and plug the cable back in * Reproduce the issue with your device * Go…
Software update is not working / Troubleshoot network(-1) issue
Network(-1) Error is shown when the device fails to communicate with software update server. 📝Applicable models: ✅ All models The reason could be a connection block between the device and update server by your ISP(Internet Service Provider). 💡 Please try a couple of things below to see if it helps. * Verify …
Troubleshoot Network-related Issue - Black Screen
T he Black Screen  symptom can be caused by various external issues. Check the following items to troubleshoot your Black Screen  issue. 📝Applicable models: ✅ All models 🚨Please follow the steps below and include the result  when you create or reply to a help desk ticket. 💡 1. Basic Checks * A. Softwa…
How to resolve general Audio Sound Issues ? (No Sound, Low volume, etc...)
Audio issues including " No Sound/Audio", "Low volume", "Volume fluctuations" issue in Mytvonline? 🚨 IMPORTANT * Make sure that your TV or Audio device/system has no sound problem with other devices . Please follow the steps below to troubleshoot. 📝Applicable models : ✅ All models 💡 Check connectivity *…
How to set EPG mode and adjust offset?
A t times, users are experiencing Epg out of sync issue due to timezone differences. Please follow the steps below to change EPG mode and adjust EPG offset to get correct timeline on EPG. 📝Applicable models: ✅ MYTVOnline 1 models * MYTVOnline 1 > Settings > Manual EPG Offset * Figure out how far off the EP…
