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How to resolve error code 11?
When you connect your M3U play list, if you encounter Error code 11. Here you have some check points to troubleshoot. 📝Applicable models: ✅ All models The main reason why you see " Error Code 11 " is beacuas the m3u playlist URL you input is incorrect or inactive. Please check a few things below to resolve…
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Troubleshoot Network-related Issue - Black Screen
T he Black Screen symptom can be caused by various external issues. Check the following items to troubleshoot your Black Screen issue. 📝Applicable models: ✅ All models 🚨Please follow the steps below and include the result when you create or reply to a help desk ticket. 💡 1. Basic Checks * A. Softwa…
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How to resolve general Audio Sound Issues ? (No Sound, Low volume, etc...)
Audio issues including " No Sound/Audio", "Low volume", "Volume fluctuations" issue in Mytvonline? 🚨 IMPORTANT * Make sure that your TV or Audio device/system has no sound problem with other devices . Please follow the steps below to troubleshoot. 📝Applicable models : ✅ All models 💡 Check connectivity *…
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Troubleshoot Remote Control not working
Signs that your remote is working correctly : * Remote : STB button on the remote or a light at the head of remote will blink/flash when you press a button. * Receiver : The green/white LED on the front of your device will blink/flash when you press a button. 📝Applicable models: ✅ All models 💡 Please follow the …
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Troubleshoot freezing/buffering/stutter issue on MYTVOnline
T he freezing/buffering/stutter issue on MYTVOnline can be caused by various external issues. Check the following items to troubleshoot your freezing/buffering/stutter issue. 📝Applicable models: ✅ All models 💡 1. Basic Checks * Software version: Check if your device is Up-To-Date . * Try to test other …
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How to resolve error code 7, 403?
If you encounter Error code 7, 403, Try the troubleshooting steps below. 📝Applicable models: ✅ All models The reason why you see " Error Code 7 " is because of a connection failure between your device and service. Read through the steps below to troubleshoot your issue. 💡 If the error occurred the very …
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How to factory reset Formuler devices?
Here is the simplest instruction on how to restore Formuler devices to factory settings? 🚨 BEFORE FACTORY RESET * Factory resetting the device will delete ⚡ all user data and restore the system back to factory state. * Please write down any information you need prior to the factory reset, because otherwise al…
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How to set up portals on MYTVOnline? (MAC-ID / XC / M3U)
📝Applicable models: ✅ All models 🚨 IMPORTANT !! * Formuler device does not include any contents. Formuler is a device manufacturer , not a contents provider. * Portal URL is what your service provider provides to you after you subscribe to service. Formuler can not provide you with any URL . * If you hav…
