Portal test Apps (STB EMU / IPTV Smarters) to compare with Mytvonline
H ere you have a brief information about 3rd party IPTV client apps You can try to use them and compare when you encounter with any doubts for Mytvonline. 📝Applicable models: ✅ All models 💡 STB EMU App In case your connection type is MAC-ID (Portal URL only) * Find STB EMU app on the web or from google p…
How to resolve error code 11?
When you connect your M3U play list, if you encounter Error code 11. Here you have some check points to troubleshoot. 📝Applicable models: ✅ All models The main reason why you see " Error Code 11 " is beacuas the m3u playlist URL you input is incorrect or inactive. Please check a few things below to resolve…
Troubleshoot Network-related Issue - Black Screen
T he Black Screen  symptom can be caused by various external issues. Check the following items to troubleshoot your Black Screen  issue. 📝Applicable models: ✅ All models 🚨Please follow the steps below and include the result  when you create or reply to a help desk ticket. 💡 1. Basic Checks * A. Softwa…
How to resolve general Audio Sound Issues ? (No Sound, Low volume, etc...)
Audio issues including " No Sound/Audio", "Low volume", "Volume fluctuations" issue in Mytvonline? 🚨 IMPORTANT * Make sure that your TV or Audio device/system has no sound problem with other devices . Please follow the steps below to troubleshoot. 📝Applicable models : ✅ All models 💡 Check connectivity *…
Troubleshoot Remote Control not working
Signs that your remote is working correctly : * Remote : STB button on the remote or a light at the head of remote will blink/flash when you press a button. * Receiver : The green/white LED on the front of your device will blink/flash when you press a button. 📝Applicable models: ✅ All models 💡 Please follow the …
Troubleshoot freezing/buffering/stutter issue on MYTVOnline
T he freezing/buffering/stutter  issue on MYTVOnline can be caused by various external issues. Check the following items to troubleshoot your freezing/buffering/stutter  issue. 📝Applicable models: ✅ All models 💡 1. Basic Checks * Software version: Check if your device is Up-To-Date . * Try to test other …
How to resolve error code 7, 403?
If you encounter Error code 7, 403, Try the troubleshooting steps below. 📝Applicable models: ✅ All models The reason why you see " Error Code 7 " is because of a connection failure between your device and service. Read through the steps below to troubleshoot your issue. 💡 If the error occurred the very …
How to factory reset Formuler devices?
Here is the simplest instruction on how to restore Formuler devices to factory settings? 🚨 BEFORE FACTORY RESET * Factory resetting the device will delete ⚡ all user data and restore the system back to factory state. * Please write down any information you need prior to the factory reset, because otherwise al…
How to set up portals on MYTVOnline? (MAC-ID / XC / M3U)
📝Applicable models: ✅ All models 🚨 IMPORTANT !! * Formuler device does not include any contents. Formuler is a device manufacturer , not a contents provider. * Portal URL is what your service provider provides to you after you subscribe to service. Formuler can not provide you with any URL . * If you hav…
