What are the three gauges on the info bar on Mytvonline? (Buffer gauge, Buffer bar)
T he three blue/white gauges on screen in Mytvonline are buffer bars. 📝Applicable models: ✅ All models 💡 When they are filled: * It means that it has stable network connection. Some data are loaded in advance to minimize buffering. * Stream keeps going on when internet is disconnected till the bar disppears.…
How to resolve the RCA TV HDMI issue after updating to Firmware 1.4.80
P lease follow the steps below to resolve "no signal" or black screen on RCA TVs after updating to Firmware 1.4.80. 💡 HOW TO 📝Applicable models : ✅Z8 Pro  ✅Z8   ✅Z Alpha  ✅Z+Neo * Use your RCA TV remote and open the settings menu on the RCA TV * Open the Function menu * Open the HDMI EDID menu * Set H…
How to arrange/move apps on home screen?
P lease follow the steps below to move apps to the desired position on home screen. 💡 HOW TO 📝Applicable models : ✅Z12 series ✅Z11 series ✅Z10 series ✅Z8 series ✅ZAlpha  ✅Z+Neo * Find the app you want to move on home screen, and long-press on its icon * Move the app to its new position, then the other icons …
How to customize launcher home screen?
Please check out quick guide for customization of your launcher home screen. 💡 HOW TO 📝Applicable models : ✅Z12 Series ✅Z11 Series ✅Z10 Series ✅Z8 Series ⚡ Go to Home > Control Panel (or the settings icon top right) > Launcher Settings to; * Organize app groups App Groups > default A / default B > Enable > S…
How to use PIP (picture in picture) feature
PIP (Picture in picture) is a function that allows users to watch two different programmes simultaneously.This means you can view a channel in full screen and another image source in a smaller window at the same time. 📝Applicable models: ✅ All 🚨  Following conditions need to be met in order for you to use the PIP…
Device turns off when the option is not set? Playback limit, Inactivity settings
IF the device turns off after certain run-time even though sleep option is not set. This may happen due to " Playback Limi t" settings. 📝Applicable models: ✅ All models P layback Limit option is to turn the device off from the connection to the server, when there is no user intervention after certain set time. …
PLEX: How to solve the Plex green screen issue.
Please follow the steps below to solve the Plex green screen issue. 📝Applicable models: ✅ All models 💡 HOW TO * Open PLEX and make sure that the TV interface is selected * Go to the PLEX app > Settings > Advanced > Enable new video player * Select ⚡ OFF IF this doesn't answer your doubts or you want to …
How to use the mouse cursor on the screen
📝Applicable models: ✅ All models L earn how to use the mouse cursor on the screen below. 💡 Mouse cursor * Press the mouse cursor button on your remote * The mouse cursor appears on the screen * Use the D-Pad(Directional Pad) to move the mouse cursor around the screen * Press the "OK" button to tap elements on…
Troubleshoot Network-related Issue - Black Screen
T he Black Screen  symptom can be caused by various external issues. Check the following items to troubleshoot your Black Screen  issue. 📝Applicable models: ✅ All models 🚨Please follow the steps below and include the result  when you create or reply to a help desk ticket. 💡 1. Basic Checks * A. Softwa…
Troubleshoot "No Signal" , "Invalid Signal" , "No Image" , "HDCP 2.2 error" on TV
C heck the steps below to resolve " No Signal "  " Invalid Signal " "No Image" " Resolution not Supported " "HDCP2.2 error" displayed on your TV. 📝Applicable models: ✅ All models 💡 Basic Checks * Try to use another HDMI cable, and use other HDMI port on TV * Bypass any A/V receiver in the device chain and …
