How to rename Formuler devices?
P lease follow the steps below to provide a new name for your Formuler. 💡 HOW TO 📝Applicable models : ✅All models * Go to Home > Settings > About * Select "Device Name", which shows the name of your device at the top of the list * Select "Change", scroll down to "Enter Customized Name" and provide a new name …
How to change launcher background images on different App groups
Please check out the quick guide for background customizations (model dependent) 📝Applicable models: ✅Z12 Ultra ✅Z mini ✅Z11 Series ✅Z10 Series 👉 How to change background images on the launcher background Recommended size: 1920x1080 500KB * Get the image you'd like to use as wallpaper * Save the image on a…
How to arrange/move apps on home screen?
P lease follow the steps below to move apps to the desired position on home screen. 💡 HOW TO 📝Applicable models : ✅Z12 series ✅Z11 series ✅Z10 series ✅Z8 series ✅ZAlpha  ✅Z+Neo * Find the app you want to move on home screen, and long-press on its icon * Move the app to its new position, then the other icons …
How to customize launcher home screen?
Please check out quick guide for customization of your launcher home screen. 💡 HOW TO 📝Applicable models : ✅Z12 Series ✅Z11 Series ✅Z10 Series ✅Z8 Series ⚡ Go to Home > Control Panel (or the settings icon top right) > Launcher Settings to; * Organize app groups App Groups > default A / default B > Enable > S…
How to use PIP (picture in picture) feature
PIP (Picture in picture) is a function that allows users to watch two different programmes simultaneously.This means you can view a channel in full screen and another image source in a smaller window at the same time. 📝Applicable models: ✅ All 🚨  Following conditions need to be met in order for you to use the PIP…
How to refresh portal channel list, VOD and TV series?
P lease follow the steps below to refresh channel list, VOD and TV series. 💡 HOW TO 📝Applicable models: ✅ Mytvonline 2 Models Refresh can be done from the menu settings . 📝Applicable models: ✅ Mytvonline 3 Models 1. Mytvonline 3 > Settings > Content Manager > Data Sync > Contents Data > Refresh 📝Applicable…
How to change PIN code (system pin / parental pin)?
P lease follow the simple steps to change the PIN code. 💡 System pin 📝Applicable models : ✅Z12 Series ✅Z11 Series ✅Z mini * Go to Home > Control Panel (top right settings icon) > Launcher Settings > Parental Settings > Enter the current PIN > Change the PIN 📝Applicable models : ✅Z10 Series ✅Z8 Series ✅Z Alpha *…
How to convert long m3u to XC API Portal
Please conver your m3u URL into a Portal URL using the following method: 1. Your current m3u: * http:// the.portal.com:#### /get.php? username=yourUserName & password=yourPassword &type=m3u_plus 2. Your new Portal login credentials: * Portal URL : http:// the.portal.com:#### * username : yourUserName * pas…
Troubleshoot Network-related Issue - Black Screen
T he Black Screen  symptom can be caused by various external issues. Check the following items to troubleshoot your Black Screen  issue. 📝Applicable models: ✅ All models 🚨Please follow the steps below and include the result  when you create or reply to a help desk ticket. 💡 1. Basic Checks * A. Softwa…
Favorite Channel / Group Editor - MYTVOnline
Favorite Channel Editor (My Groups) allows you to create your own favorite groups and arrange favorite channels in your desired order. * Add up to 10 different favorite groups * Arrange channels in your desired order * Up to 300 channels per group Please follow the quick guide below to enjoy this new feature. …
