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Home > Troubleshooting > How to resolve error code 11?
How to resolve error code 11?
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When you connect your M3U play list, if you encounter Error code 11. 
Here you have some check points to troubleshoot.


📝Applicable models: ✅ All models

The main reason why you see "Error Code 11" is beacuas the m3u playlist URL you input is incorrect or inactive. 


Please check a few things below to resolve the issue.


  1. Try to input your m3u URL in a web browser on your phone or PC to see if the URL is valid or not.
  2. Contact your service provider to troubleshoot your URL, verify your URL is correct. 
  3. In case it was working before and it is not now, and you didn't modify anything, 
    Please try to delete the m3u from the connections menu and try to re-add it to see if it resolves your issue.


🚨TIP: M3U to XC API 💬

If you want to try XC API instead of your m3u playlist in Mytvonline, you can convert it to XC API Portal. 


Please refer to following article in our forum 👉 MYTVOnline Portal Setup Guide 





IF this doesn't answer your doubts or you want to search more information,
Please take a look at threads in our forum FORMULER FORUM Or click TAGS on the right side of this page.

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