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How to refresh portal channel list, VOD and TV series?
P lease follow the steps below to refresh channel list, VOD and TV series. 💡 HOW TO 📝Applicable models: ✅ Mytvonline 2 Models Refresh can be done from the menu settings . 📝Applicable models: ✅ Mytvonline 3 Models 1. Mytvonline 3 > Settings > Content Manager > Data Sync > Contents Data > Refresh 📝Applicable…
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"No information" on channels in Electronic Program Guide (EPG)?
📝Applicable models: ✅ All models 💡 " No information" on channels in EPG * Refer to the article below to see if it helps.  (Click Me) How to set EPG mode and adjust offset? * If the above article does not solve the "no information" issue ,  Please ​​​​ direct your inquiry to  your dealer or service provide…
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How to unlock a channel I locked ? (+Pin Code)
Y ou can lock/unlock channels by pressing the yellow button on the remote on any channel you want. 📝Applicable models: ✅ All models D efault pin from the factory is ' 0000 ', However content-related pin in Mytvonline can be also managed by your service provider. ⚡ IF you want to unlock a channel, and defa…
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Troubleshoot Network-related Issue - Black Screen
T he Black Screen  symptom can be caused by various external issues. Check the following items to troubleshoot your Black Screen  issue. 📝Applicable models: ✅ All models 🚨Please follow the steps below and include the result  when you create or reply to a help desk ticket. 💡 1. Basic Checks * A. Softwa…
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How to search for a channel?
W hen you want to find a channel quickly rather than scrolling down and up. 📝Applicable models: ✅ All models F unction button for search option is a green button,  and can be used while you are on channel list. Also, options are available through On Screen Display icons on the bottom of screen. 💡 Please fo…
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How to set up scheduled recording?
To record channels, you need a USB drive (dongle or external hard drive, etc.) to store recordings. 💬 What's the Maximum supported storage and recording time? * It depends on the capacity of the connected external drive and bitrate of the stream to be recorded. 💡 HOW TO Please follow the steps below to schedul…
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How to resolve general Audio Sound Issues ? (No Sound, Low volume, etc...)
Audio issues including " No Sound/Audio", "Low volume", "Volume fluctuations" issue in Mytvonline? 🚨 IMPORTANT * Make sure that your TV or Audio device/system has no sound problem with other devices . Please follow the steps below to troubleshoot. 📝Applicable models : ✅ All models 💡 Check connectivity *…
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Favorite Channel / Group Editor - MYTVOnline
Favorite Channel Editor (My Groups) allows you to create your own favorite groups and arrange favorite channels in your desired order. * Add up to 10 different favorite groups * Arrange channels in your desired order * Up to 300 channels per group Please follow the quick guide below to enjoy this new feature. …
