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Showing articles from problem tag

How to Report a problem and Send logs

* * * **W**hen logs are requested by Formuler Support staff through a Help Desk ticket you created, Please follow the steps below to "Report a problem" from your device (*Model dependent) 📝Applicable models : ✅GTV * * * **💡 HOW TO** 1. Unplug your power cable and plug the cable back in 2. Reproduce the issu…

Software update is not working / Troubleshoot network(-1) issue

* * * **Network(-1) **Error is shown when the device fails to communicate with software update server. 📝Applicable models: ✅ All models * * * The reason could be a connection block between the device and update server by your ISP(Internet Service Provider). ## 💡 **Please try a couple of things below to see if it …

Troubleshoot Network-related Issue - Black Screen

* * * **T**he **Black Screen** symptom can be caused by various external issues. Check the following items to troubleshoot your **Black Screen** issue. 📝Applicable models: ✅ All models * * * 🚨Please follow the steps below and include the result when you create or reply to a help desk ticket. ## 💡 **1. Basic Che…

How to resolve general Audio Sound Issues ? (No Sound, Low volume, etc...)

* * * **Audio issues** including "**No Sound/Audio", "Low volume", "Volume fluctuations" **issue in Mytvonline? **🚨 IMPORTANT** * Make sure that your TV or Audio device/system has no sound problem with other devices. Please follow the steps below to troubleshoot. 📝Applicable models : ✅ All models * * * **💡 C…

How to set EPG mode and adjust offset?

* * * **A**t times, users are experiencing Epg out of sync issue due to timezone differences. Please follow the steps below to change **EPG mode** and adjust **EPG offset** to get correct timeline on EPG. 📝Applicable models: ✅ Mytvonline **1** models * * * 1. Mytvonline 1 > Settings > Manual EPG Offset 2. Fig…

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