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How to Report a problem and Send logs


When logs are requested by Formuler Support staff through a Help Desk ticket you created,
Please follow the steps below to "Report a problem" from your device (*Model dependent)

📝Applicable models : ✅Z8     ✅ZAlpha    ✅Z+Neo

💡 HOW TO

  1. Unplug your power cable and plug the cable back in
  2. Reproduce the issue with your device
  3. Go to Home > Android Settings > About > Status > Report a Problem > Send logs
    Before Sending logs, please write down your Tracking # on the left-side of the screen
  4. Reply to your ticket with the tracking# in step 3


📝Applicable models : ✅Znano     ✅Z+     ✅Z7+     ✅Z7+ 5G     ✅Zx     ✅Zx 5G

💡 HOW TO

  1. Download an attached file '_dump_log.zip' to your PC and unzip it. (File should be _dump_log)
  2. Format a USB flash drive as NTFS or FAT32
  3. Copy the _dump_log file(no file extension) to your formatted USB root (without parent folder)
  4. Insert the USB containing the _dump_log folder into your device
  5. Power on your device and reproduce the issue 
  6. Wait about 1 minute and remove the USB and connect it to your computer
  7. Reply to your ticket attaching newly created log folder on the USB

IF this doesn't answer your doubts or you want to search more information,
Please take a look at threads in our forum FORMULER FORUM Or click TAGS on the right side of this page.


 

  • 82
  • 23-Jul-2020
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