* * * If you encounter Error code 7, 403, Try the troubleshooting steps below. 📝Applicable models: ✅ All models * * * The reason why you see "**Error Code 7**" is because of a connection failure between your device and service. Read through the steps below to troubleshoot your issue. ## 💡 **If the er...
* * * **T**he **Black Screen** symptom can be caused by various external issues. Check the following items to troubleshoot your **Black Screen** issue. 📝Applicable models: ✅ All models * * * 🚨Please follow the steps below and include the result when you create or reply to a help desk ticket. ## 💡 **1. Basi...
* * * **💡 WARNING** **T**here are users who are asking about services⚡, portals⚡, subscriptions⚡ in our help desk. * Formuler is a device manufacturer and boxes are delivered without any pre-loaded services. * Portal URL, services, activation code, credentials, playlist information is what users need to f...
* * * When you connect your **M3U** play list, if you encounter Error code 11. Here you have some check points to troubleshoot. 📝Applicable models: ✅ All models * * * The main reason why you see "**Error Code 11**" is beacuas the m3u playlist URL you input is incorrect or inactive. Please check a few things...
* * * **Network(-1) **Error is shown when the device fails to communicate with software update server. 📝Applicable models: ✅ All models * * * The reason could be a connection block between the device and update server by your ISP(Internet Service Provider). ## 💡 **Please try a couple of things below to see if i...
* * * **P**lease follow the steps below to connect a WiFi that requires web page login. 📝Applicable models: ✅ All models * * * ## **💡 HOW TO** 1. Turn on the mobile hotspot on your mobile phone 2. Connect your Formuler to your mobile data in WiFi settings 3. Download and Install the 'Firefox' app from the...
* * * **P**lease follow the steps below to connect WiFi and **make sure to disconnect Ethernet when connecting WiFi.** 📝Applicable models: ✅ All models * * * ## **💡 HOW TO** 1. Turn on your Formuler device 2. Go to Home > Settings > Network(WiFi) 3. Turn on WiFi if it is turned off 4. Find and select your ...
* * * 📝Applicable models: ✅ All models * * * ## 💡 _**Follow the steps below to connect your Formuler device to the TV using HDMI**_ > **1)** > > ![][1] > > **2)** > > ![][2] > > **3)** > > ![][3] > > **4)** > > ![][4] * * * **IF** this doesn't answer your doubts or you want to search for more inform...
* * * **P**lease follow the steps below to connect a mobile hotspot 📝Applicable models: ✅ All models * * * ## **💡 HOW TO** 1. Turn on the mobile hotspot on your mobile phone 2. Turn on your Formuler device. 3. Go to Home > Settings > Network(WiFi) 4. Turn on WiFi if it is turned off 5. Find and select yo...