How to backup and restore?
You can back up portal list, data and settings from MYTVOnline 4 and MYTVOnline 3 You can restore your backed-up data to the original device or to other devices as needed. 📝Applicable model: ✅MYTVOnline 4 ✅MYTVOnline 3 Before you get started, please learn how to format an external drive . 🚨 IMPORTANT * You …
How to troubleshoot -1 error (MYTVOnline+ iOS)
📝Applicable models: ✅ MYTVOnline+ (iOS) If you are experiencing "an error has occured: -1" in MYTVOnline+ for iOS, please follow the steps below: 1. Open Settings : Locate and tap the Settings app on your iOS device. 2. Access Your Apple ID : Tap on your name at the top of the Settings menu. 3. Select iCloud…
Troubleshoot freezing/buffering/stutter issue on MYTVOnline
T he freezing/buffering/stutter  issue on MYTVOnline can be caused by various external issues. Check the following items to troubleshoot your freezing/buffering/stutter  issue. 📝Applicable models: ✅ All models 💡 1. Basic Checks * Software version: Check if your device is Up-To-Date . * Try to test other …
Troubleshoot Network-related Issue - Black Screen
T he Black Screen  symptom can be caused by various external issues. Check the following items to troubleshoot your Black Screen  issue. 📝Applicable models: ✅ All models 🚨Please follow the steps below and include the result  when you create or reply to a help desk ticket. 💡 1. Basic Checks * A. Softwa…
What is Catch-up/Replay feature and how to use it?
C atch-up is the feature that service providers continuously record a channel on their side, allowing users to watch the content without having to record anything. Availability of Catch up TV is dependent on your service provider. If supported, channels with catch-up are indicated with the " small red symbol " next …
How to change EPG Mode to UTC - MYTVOnline2
You can change EPG Mode to 'UTC' in MYTVOnline2 by following the instructions below 📝Applicable models: ✅ Mytvonline 2 Models 💡 HOW TO * Open MYTVOnline2 * Main Menu > Connections > Select the Portal > Edit * Scroll down to "EPG Mode" * Toggle EPG Mode to "UTC" * Scroll down and press UPDATE IF this doesn't…
