Troubleshoot freezing/buffering/stutter issue on MYTVOnline
T he freezing/buffering/stutter issue on MYTVOnline can be caused by various external issues. Check the following items to troubleshoot your freezing/buffering/stutter issue. 📝Applicable models: ✅ All models 💡 1. Basic Checks * Software version: Check if your device is Up-To-Date . * Try to test other …
Troubleshoot Network-related Issue - Black Screen
T he Black Screen symptom can be caused by various external issues. Check the following items to troubleshoot your Black Screen issue. 📝Applicable models: ✅ All models 🚨Please follow the steps below and include the result when you create or reply to a help desk ticket. 💡 1. Basic Checks * A. Softwa…
What is Catch-up/Replay feature and how to use it?
C atch-up is the feature that service providers continuously record a channel on their side, allowing users to watch the content without having to record anything. Availability of Catch up TV is dependent on your service provider. If supported, channels with catch-up are indicated with the " small red symbol " next …
How to change EPG Mode to UTC - MYTVOnline2
You can change EPG Mode to 'UTC' in MYTVOnline2 by following the instructions below 📝Applicable models: ✅ Mytvonline 2 Models 💡 HOW TO * Open MYTVOnline2 * Main Menu > Connections > Select the Portal > Edit * Scroll down to "EPG Mode" * Toggle EPG Mode to "UTC" * Scroll down and press UPDATE IF this doesn't…
