Troubleshoot freezing/buffering/stutter issue on MYTVOnline
T he freezing/buffering/stutter issue on MYTVOnline can be caused by various external issues. Check the following items to troubleshoot your freezing/buffering/stutter issue. 📝Applicable models: ✅ All models 💡 1. Basic Checks * Software version: Check if your device is Up-To-Date . * Try to test other …
Troubleshoot Network-related Issue - Black Screen
T he Black Screen symptom can be caused by various external issues. Check the following items to troubleshoot your Black Screen issue. 📝Applicable models: ✅ All models 🚨Please follow the steps below and include the result when you create or reply to a help desk ticket. 💡 1. Basic Checks * A. Softwa…
How to share Formuler device folder with a PC (samba)?
SAMBA(SMB) service enables to transfer and share files between Formuler and PC over the network. You can play media files(video, audio, pictures) located on networked PCs on your device. 📝Applicable models : ✅Z8 ✅Z8 Pro ✅Zalpha ✅Z+Neo ✅CC ✅Z7+ ✅Z7+ 5G ✅Zx ✅Zx 5G 💡 HOW TO 🚨 IMPORTANT (Bas…
How to resolve general Audio Sound Issues ? (No Sound, Low volume, etc...)
Audio issues including " No Sound/Audio", "Low volume", "Volume fluctuations" issue in Mytvonline? 🚨 IMPORTANT * Make sure that your TV or Audio device/system has no sound problem with other devices . Please follow the steps below to troubleshoot. 📝Applicable models : ✅ All models 💡 Check connectivity *…
How to backup and restore the device? (only Z8, Z Alpha, Z+ Neo)
You can back up content, data, and settings from your Formuler to use in case your device is ever replaced or damaged. You can restore your backed-up data to the original device or to other devices(same model) as needed. 📝Applicable models : ✅Z8 ✅ZAlpha ✅Z+Neo Before you get started, please learn how …
How to unlock a channel I locked ? (+Pin Code)
Y ou can lock/unlock channels by pressing the yellow button on the remote on any channel you want. 📝Applicable models: ✅ All models D efault pin from the factory is ' 0000 ', However content-related pin in Mytvonline can be also managed by your service provider. ⚡ IF you want to unlock a channel, and defa…
How to change PIN code (system pin / parental pin)?
P lease follow the simple steps to change the PIN code. 💡 System pin 📝Applicable models : ✅Z12 Series ✅Z11 Series ✅Z mini * Go to Home > Control Panel (top right settings icon) > Launcher Settings > Parental Settings > Enter the current PIN > Change the PIN 📝Applicable models : ✅Z10 Series ✅Z8 Series ✅Z Alpha *…
