Troubleshoot Network-related Issue - Black Screen
T he Black Screen symptom can be caused by various external issues. Check the following items to troubleshoot your Black Screen issue. 📝Applicable models: ✅ All models 🚨Please follow the steps below and include the result when you create or reply to a help desk ticket. 💡 1. Basic Checks * A. Softwa…
How to fix remote interference / conflict with other devices (e.g soundbar...)?
R emote interference issue is known and found that it happens with some soundbars, HDMI splitter and TVs. 💬 Below devices / models are some of those. * ZVOX sound bar, samsung le46c530f1wxxu, LG SK8 sound bar * J-tech HDMI splitter JTD4KAT0301SW, MONOPRICE HDMI Switch ... U nfortunately, there is no best way to m…
Troubleshoot freezing/buffering/stutter issue on MYTVOnline
T he freezing/buffering/stutter issue on MYTVOnline can be caused by various external issues. Check the following items to troubleshoot your freezing/buffering/stutter issue. 📝Applicable models: ✅ All models 💡 1. Basic Checks * Software version: Check if your device is Up-To-Date . * Try to test other …
