How to refresh portal channel list, VOD and TV series?
* * * **P**lease follow the steps below to refresh channel list, VOD and TV series. ## 💡 **HOW TO** 📝Applicable models: ✅ Mytvonline 1 Models Refresh can be done by reconnecting the portal. 1. Go to Mytvonline > Menu > Portals 2. Press OK when the focus is on your currrent portal among the list on the left s…
How to change PIN code (system pin / parental pin)?
* * * **P**lease follow the simple steps to change the PIN code. ## **💡 System pin** * * * 📝Applicable models : ✅MYTVOnline 3 models ✅MYTVOnline 2 models * Go to Home > Launcher Settings > Parental Settings > Enter the current PIN > Change the PIN * * * 📝Applicable models : ✅MYTVOnline 1 models * Go to Hom…
How to convert long m3u to XC API Portal
* * * Please conver your m3u URL into a Portal URL using the following method: _**1. Your current m3u:**_ * http://the.portal.com:####/get.php?username=yourUserName&password=yourPassword&type=m3u_plus _**2. Your new Portal login credentials:**_ * Portal URL : http://the.portal.com:#### * username : yourUser…
Troubleshoot Network-related Issue - Black Screen
* * * **T**he **Black Screen** symptom can be caused by various external issues. Check the following items to troubleshoot your **Black Screen** issue. 📝Applicable models: ✅ All models * * * 🚨Please follow the steps below and include the result when you create or reply to a help desk ticket. ## 💡 **1. Basic Che…
Favorite Channel / Group Editor - MYTVOnline
* * * Favorite Channel Editor (My Groups) allows you to create your own favorite groups and arrange favorite channels in your desired order. * Add up to 10 different favorite groups * Arrange channels in your desired order * Up to 300 channels per group * * * Please follow the quick guide below to enjoy this…
How to set EPG mode and adjust offset?
* * * **A**t times, users are experiencing Epg out of sync issue due to timezone differences. Please follow the steps below to change **EPG mode** and adjust **EPG offset** to get correct timeline on EPG. 📝Applicable models: ✅ MYTVOnline **1** models * * * 1. MYTVOnline 1 > Settings > Manual EPG Offset 2. Fig…
