Troubleshoot Network-related Issue - Black Screen
* * * **T**he **Black Screen** symptom can be caused by various external issues. Check the following items to troubleshoot your **Black Screen** issue. 📝Applicable models: ✅ All models * * * 🚨Please follow the steps below and include the result when you create or reply to a help desk ticket. ## 💡 **1. Basic Che…
How to set up scheduled recording?
* * * To record channels, you need a USB drive (dongle or external hard drive, etc.) to store recordings. 💬 [What's the Maximum supported storage][1] and recording time? * It depends on the capacity of the connected external drive and bitrate of the stream to be recorded. * * * ## 💡 **HOW TO** Please follow th…
How to resolve general Audio Sound Issues ? (No Sound, Low volume, etc...)
* * * **Audio issues** including "**No Sound/Audio", "Low volume", "Volume fluctuations" **issue in Mytvonline? **🚨 IMPORTANT** * Make sure that your TV or Audio device/system has no sound problem with other devices. Please follow the steps below to troubleshoot. 📝Applicable models : ✅ All models * * * **💡 C…
How to use Timeshift and Recording in MYTVOnline
* * * With Mytvonline, cloud timeshift feature is also available if service provider's server support the feature. However, if it is not the case, USB is needed to record and timeshift. 🚨_ Please make sure that [USB format][1] is done correctly before you try._ Watch the video tutorial to learn how to Pause, Rewin…
Favorite Channel / Group Editor - MYTVOnline
* * * Favorite Channel Editor (My Groups) allows you to create your own favorite groups and arrange favorite channels in your desired order. * Add up to 10 different favorite groups * Arrange channels in your desired order * Up to 300 channels per group * * * Please follow the quick guide below to enjoy this…
