* * * **C**heck the steps below to resolve "**No Signal**" or "**Invalid Signal**" "**Resolution not Supported**" **"HDCP2.2 error"** displayed on your TV. đź“ťApplicable models: âś… All models * * * > ## **đź’ˇ Basic Checks** > > * Try to use another HDMI cable, and use other HDMI port on TV > * Bypass any A/V r...
* * * **T**he **Black Screen** symptom can be caused by various external issues. Check the following items to troubleshoot your **Black Screen** issue. 📝Applicable models: ✅ All models * * * 🚨Please follow the steps below and include the result when you create or reply to a help desk ticket. ## 💡 **1. Basi...
* * * Aplicable models: FORMULER S series * S mini * S turbo Press and hold the **PiP** button on the RCU until the PiP Channel List appears on-screen. * * * **IF** this doesn't answer your doubts or you want to search more information, Please take a look at threads in our forum [**FORMULER FORUM**][1] Or...
* * * **IF** the device turns off after certain run-time even though sleep option is not set. This may happen due to "**Playback Limi**t" settings. đź“ťApplicable models: âś… All models * * * **P**layback Limit option is to turn the device off from the connection to the server, when there is no user intervention af...
* * * Please check out quick guide for customization of your launcher home screen. ## 💡 HOW TO 📝Applicable models : ✅Z8 ✅ZAlpha ✅Z+Neo **💬 NOTE** * The [default PIN should be '0000'][1], if you have not changed the PIN. * * * ⚡ Go to Home > Launcher Settings to; * Organize app groups App Groups > de...
* * * PIP (Picture in picture) is a function that allows users to watch two different programmes simultaneously.This means you can view a channel in full screen and another image source in a smaller window at the same time. 📝Applicable models: ✅ Mytvonline 2 Models * * * 🚨 Following conditions need to be met in ...
* * * Please follow the steps below to solve the Plex green screen issue. 📝Applicable models: ✅ All models * * * ## **💡 HOW TO** 1. Open PLEX and make sure that the **TV** interface is selected 2. Go to the PLEX app > Settings > Advanced > Enable new video player 3. Select ⚡**OFF** * * * **IF** this doe...
* * * **P**lease follow the steps below to move apps to the desired position on home screen. ## đź’ˇ HOW TO đź“ťApplicable models : âś…Z8 âś…ZAlpha âś…Z+Neo 1. Find the app you want to move on home screen, and long-press on its icon 2. Move the app to its new position, then the other icons will move to make room f...
* * * đź“ťApplicable models: âś… All models **L**earn how to use the mouse cursor on the screen below. * * * đź’ˇ **Mouse cursor** > 1. Press the mouse cursor button on your remote > 2. The mouse cursor appears on the screen > 3. Use the D-Pad(Directional Pad) to move the mouse cursor around the screen > 4. Pre...
* * * **T**he three blue/white gauges on screen in Mytvonline are buffer bars. đź“ťApplicable models: âś… All models * * * **đź’ˇ When they are filled: ** * It means that it has stable network connection. Some data are loaded in advance to minimize buffering. * Stream keeps going on when internet is disconnect...