If you are receiving code 3, code7, or the code 11 error when connecting to a service, please refer below

Code 3 : Indicates an incorrect input of your service URL.

Please make sure to put "http://" or "https://" in front of the URL and check the rest of your service address.

Code 7 : The reason why you see "Error Code 7" is because of a connection failure between your device and service.

Also, make sure to contact your service provider and check if your account or MAC address has been blocked.

Code 11 :  The m3u playlist URL you input is incorrect or inactive. 

Please check a few things below to resolve the issue.

1. Try to input your m3u URL in a web browser on your phone or PC to see if the URL is valid or not.
2. Contact your service provider to troubleshoot your URL, verify your URL is correct. 
3. In case it was working before and it is not now, and you didn't modify anything, 
   Please try to delete the m3u from the connections menu and try to re-add it to see if it resolves your issue.

🚨TIP: M3U to XC API 💬

If you want to try XC API instead of your m3u playlist in Mytvonline, you can convert it to XC API Portal. 

IF this doesn't answer your doubts or you want to search more information,
Please take a look at threads in our forum FORMULER FORUM Or click TAGS on the right side of this page.