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Home > Troubleshooting > How to troubleshoot ethernet issues
How to troubleshoot ethernet issues
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Check the steps below to resolve the ethernet issues.


💡 Please follow the steps below in order to troubleshoot.

📝Applicable models : ✅Z8 Pro  ✅Z8  ✅CC  ✅Z Alpha  ✅Z+Neo
  • Open Android Settings

  • Open Network settings

  • Scroll down to 'IP Settings' and make sure DHCP is enabled

  • Scroll to 'Proxy Settings' in the Network settings and make sure it is set to None
  • Uninstall any DNS or VPN app from your device
  • Disable IPv6 option in Android Settings and test again
  • Disconnect LAN cable, reboot the router and reconnect LAN cable to your device.

 

Finally, if none of the above steps solves your Ethernet issue, factory resetting and test again:

📝Applicable models : ✅Z+ ✅Zprime ✅Z7+ ✅Z7+ 5G ✅Zx ✅Zx 5G ✅Z nano

IF this doesn't answer your doubts or you want to search more information,

Please take a look at threads in our forum FORMULER FORUM Or click TAGS on the right side of this page.


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